FAQ's-BUILD YOUR OWN BOX
How does it work?
Build Your Own Box allows you to select 5 Products. You'll Pick 4 and then Pick a final 1 from a different list-You will be guided through each step as you start.
What type of products are available?
Everything Beauty related, from Skincare to Make Up, Nails to Well being, Hair to Bath Time and Chocolate to Crisps! There's something for everyone!
What's the Value & Sizes of the products?
They're all different! Generally the 1st 4 Products you pick are between £0 & £10 in Value, the last Product you pick will generally be £10+ in value-What value and products you get is totally up to you! Sizes range from Full Size, Travel Size, Trial Size, Mini Size & Samples.
How much does it cost?
Our Build Your Own Boxes are £29.95 + P&P unless you spend over £50, then it's Free UK Shipping-No Subscription, you can buy them as and when you want, leaving you fully in control.
How and when do they ship?
Build Your Own Boxes are shipped the same as any other order via your chosen shipping method. We generally ship via Royal Mail unless your order is over their weight limit, then we will use another postal service.
What are the shipping costs?
Free Standard UK Shipping on Orders Over £50 or Standard Shipping within the UK is £2.95 Under £50 via Royal Mail.
Do you ship Worldwide?
*Currently only shipping to Europe, USA & Canada with a weight limit of 1750 grams (1.75kg) per order - Worldwide shipping will resume later this year & weight limits will also be lifted later this year*
Yup! We ship Worldwide via Royal Mail. You can choose from Standard Delivery or Tracked & Signed.
What are the costs for Worldwide Shipping?
We charge what we are charged on average by Royal Mail-We don't make any money on shipping & have tried to keep it as cheap as possible for everyone.
Europe - Standard £4.95 / Tracked & Signed £14.95
USA & Canada - Standard £6.95 / Tracked & Signed £18.95.
You may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.
Freedm Street are not responsible for these charges and will not refund these charges.
Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.
We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
When do you change the products?
Products are changed ongoing. If something sells out, it will be replaced if possible and when new products land, they'll be added. Products can be added and removed at any time, so keep an eye on what is available so you don't miss out!
Have we missed something?
We're always here to help whether it's a general question or some help with Cruelty Free or Vegan! Drop us an email at email@example.com