Frequently Asked Questions


Do I need to set up an account?

You can do either! You can set up an account to make it easier for you on your next visit or you can checkout as a guest. 

I'm a Subscriber to Freedm Street Boxes-Are my account details the same?

No, you will need to set up a separate account to your Subscription or you can checkout as a guest.

Can I use more than one discount code?

You can only use one discount / promotional code per order placed.

What are the shipping costs?

FREE Standard UK Shipping on Orders Over £50 or Standard Shipping within the UK is £2.95 Under £50 via Royal Mail.

£3.95-1st Class




Are all products you do Cruelty Free & Vegan?

Yes! The only products we will ever have in either our boxes or shop are & will be 100% Cruelty Free & Vegan-We always pop some information on about Companies and will let you know if their whole range is Vegan or just selected products (We will only ever have selected products if their whole range isn't Vegan)

How can I trust that they're Cruelty Free & Vegan?

All companies featured in our boxes & in our shop are researched thoroughly by the founder of Freedm Street. Before we even discuss anything with a Company and begin to look into them, they must firstly complete our supplier form which enables us to hear what they stand for & their values. Chloe then begins researching the Company. Before featuring a Company within our boxes or shop, they must sign our Cruelty Free & Vegan Declaration Policy!

In brief, here's what we stand for:

  1. They DO NOT test on animals at any point during production of their products and have an FCOD
  2. They DO NOT allow third parties to test their products on animals.
  3. The ingredients they use from suppliers are NOT tested on animals.
  4. They DO NOT allow countries to test on animals when required by law (For Example, Cosmetics sold in China are required by Law to be tested on animals)
  5. They are NOT owned by a company who isn't Cruelty Free-E.g The Body Shop was owned by L'Oréal.
  6. Product in question/range must be 100% Vegan

Number 5 depends on preference for a lot of people. We wanted to make Cruelty Free as easy as possible so, we will always have all 6 of the above ticked-No if, buts or maybes.




How does it work?

Build Your Own Box allows you to select 5 Products. You'll Pick 4 and then Pick a final 1 from a different list-You will be guided through each step as you start.

What type of products are available?

Everything Beauty related, from Skincare to Make Up, Nails to Wellbeing, Hair to Bath Time, Chocolate to Crisps. There's something for everyone!

What's the Value & Sizes of the products?

They're all different! Generally the 1st 4 Products you pick are between £0 & £10 in Value, the last Product you pick will generally be £10+ in value-What value and products you get is totally up to you! Sizes range from Full Size, Travel Size, Trial Size, Mini Size & Samples.

How much does it cost?

Our Build Your Own Boxes are £29.95-No Subscription, you can buy them as and when you want, leaving you fully in control.

How and when do they ship?

Build Your Own Boxes are shipped the same as any other order via your chosen shipping method. We generally ship via Royal Mail unless your order is over their weight limit, then we will use another postal service.


When do you change the products? 

Products are changed ongoing. If something sells out, it will be replaced if possible and when new products land, they'll be added. Products can be added and removed at any time, so keep an eye on what is available so you don't miss out! 

What are the shipping costs?

FREE Standard UK Shipping on Orders Over £50 or Standard Shipping within the UK is £2.95 Under £50 via Royal Mail.

£3.95-1st Class




Have we missed something? Or do you want to ask us something, we're a transparent Company, so feel free to :)

We're always here to help whether it's a general question or some help with Cruelty Free or Vegan! Drop us an email at


Lot of Love

Team Freedm Street x